Policies + FAQ's

We are booking well through 2021. Current Clients: To be added to the wait-list, please email me at andrea@soleyskin.com with title "waitlist". 

Directions: 

Soley Skin Studio is located at 319 William Street, Suite 2. We are located in the heart of downtown on "Restaurant Row" directly across from Castiglias Italian Restaurant. We are located inside the "Mill Quarters" building. Upon entry from the exterior door, take the immediate door on the left with the pinpad (no code required for entry), and proceed up the staircase. The restroom will be located to your right (please wash hands) and the studio is across the hall to the left. Please text or call (703) 895-2260 with any questions! 

 

COVID-19 Policies: 

We are operating on an appointment only based schedule at this time. Individuals who have exhibited the novel coronavirus symptoms, specifically fever, are requested to reschedule their appointments. 

Customers are asked to wash hands prior to entry in the studio and temperature will be taken and recorded. The service provider will wear a mask  during all appointments and extra cleanup time has been assigned to each booking to ensure a sanitized work environment. 

If the door is closed, please wait in the hall until your appointment. No other guests are permitted in the studio who do not have appointments. 

The service provider has the right to reschedule appointments if the client appears to be unwell or presents with a fever upon arrival. 

As of November 6th 2020, the amendment to Executive Order 67 now permits clients to take masks off during facials. The client must wear a mask at all other times when not receiving the facial treatment. 

 

 Gift Cards

At this time, gift cards purchased through square may be used for booking appointments but are not compatible with the Shopify online store. Please contact Andrea@soleyskin.com directly to use gift card for product purchases. Thanks! 

 

Cancellations

Appointments that are cancelled with less than 24 hours notice will be charged 50% of the service price. This fee must be paid before the next appointment. 

Returns on Product

Product returns or exchanges are only acceptable based on the following conditions: 

  • The packaging remains un-tampered with and appears in its original condition 
  • The return is made within 7 days of the purchase date
  • Proof of purchase through a receipt is provided
  • The product has not been used

The owner has the right to refuse a return based on these conditions. 

 

Any questions should be directed to andrea@soleyskin.com.